Excerpt from the business conditions, which can be found in the "Business conditions" section of the company LEDeco solution, sro, with its registered office at Sládkovičova 37 / A, Banská Bystrica, 97405 Slovakia, ID number: 44845049.
Warranty period and claim for goods:
The warranty conditions for the goods are governed by the Seller's Complaints Procedure and valid legal regulations of the Slovak Republic. The purchase document serves as a guarantee certificate. The buyer's right to claim the warranty expires: - failure to present accessories or documentation of goods - failure to report obvious errors in taking over the goods - expiration of the warranty period - mechanical damage caused by the buyer - use of goods in conditions that do not correspond to humidity, chemical and mechanical effects to the natural environment , unprofessional handling, handling, putting into operation, servicing or neglect of care of the goods - damage to the goods by excessive loading or use in violation of the conditions specified in the documentation - violation or. non-compliance with general principles,
If you want to complain about the purchased goods, please contact us in advance by email or tel. number 0948 559 800. In agreement with us, hand over the claimed goods in person directly in our showroom or send them to the address LEDeco solution, sro, Sládkovičova 37 / A, 974 05 Banská Bystrica. We recommend sending the goods as a package by registered mail. Do not send the goods on delivery, it will not be accepted! Attach a copy of the day document (invoice) that we sent to you to the package. After receiving the claimed goods, we will immediately contact you by e-mail or telephone and we will agree with you on resolving the complaint. If the complaint is accepted, we will exchange the claimed goods piece by piece according to your decision, or we will provide another one that you choose (up to the value of the claimed goods), and we also bear the costs of returning it and delivering new goods. or you have the right to withdraw from the contract and in that case we will refund your money. The complaint will be settled as soon as possible, but no later than within 30 days from the application of the complaint and receipt of the claimed goods together with the proof of purchase. You will be informed about the result of the complaint immediately after the end of the complaint procedure by e-mail and a complaint protocol will be delivered to you together with the goods. Form to download, fill out and submit here.
If you wish to cancel your order, which has not yet been processed, please contact us as soon as possible by email or on 0948 559 800 and state the number of your order. If your order has already been paid, we will return the money to your account within 14 days at the latest. At the same time, we reserve the right to cancel your order for goods if we are unable to deliver it to you due to unavailability (sale of stock or withdrawal from the offer) or if, even with all efforts, we are unable to deliver the goods within the agreed time or price. of the goods would cause us disproportionate difficulties and disproportionate expenses in relation to the value of the ordered goods, unless we agree with you on a replacement. We will immediately inform you about the cancellation of the order by phone or e-mail.
Alternative dispute resolution:
The Seller is interested in resolving disputes with the Buyer primarily out of court, and therefore if the Buyer is not satisfied with the handling of the complaint or feels that his rights have been violated by the Seller, he may contact the Seller to resolve the situation through e-mail address, respectively in accordance with Act no. 391/2015 Coll. on alternative dispute resolution for consumer disputes, to submit a proposal for the initiation of alternative dispute resolution. The Buyer can find a list of subjects of alternative dispute resolution here. .europa.eu / odr / main / index.cfm? event = main.home.chooseLanguage. Alternative dispute resolution concerns disputes with a value of more than € 20 and can only be used to resolve a dispute between a consumer and a seller arising from a distance consumer contract or concerning a distance consumer contract, where consumer means a natural person who concludes and the performance of the consumer contract does not take place within the scope of his business, employment or profession. The ADR entity may require the consumer to pay a fee for initiating ADR, up to a maximum of EUR 5 including VAT where consumer means a natural person who, in concluding and performing a consumer contract, is not acting within the scope of his business, employment or profession. The ADR entity may require the consumer to pay a fee for initiating ADR, up to a maximum of EUR 5 including VAT where consumer means a natural person who, in concluding and performing a consumer contract, is not acting within the scope of his business, employment or profession. The ADR entity may require the consumer to pay a fee for initiating ADR, up to a maximum of EUR 5 including VAT